What is your Returns and Exchanges policy?
We do our best to make returns and exchanges as easy as possible.
If for any reason you are not satisfied with your purchase, you can return the item for a full refund or exchange within 30 days (final sale items excluded). All items must be returned in their original condition: unworn, un-altered and with the original tags and packaging attached. As part of our a-thread guarantee, we will pay for the shipping on returns & exchanges! (applies to domestic orders only)
Final sale items include: Sale items, Accessories, 1 of a Kind items, Beauty products and intimates. Please review your order carefully as we cannot return or exchange these items!
How do I return or exchange my item?
Returns and exchanges are simple.
We will exchange items for a different size or color. Since we may run out of stock, we recommend you place a new order online, and e-mail email@example.com with your Order Number and new Order Number. Once we receive your item, we will process a full refund.
Please mail your exchanges to:
1211 Long Beach Ave.
Los Angeles, CA 90021
We do not currently offer free returns & exchanges for internationally shipped items. Read full Returns & Exchanges policy
How much is Shipping & Handling?
Shipping costs vary by each order. All shipping fees will be calculated for you in the final checkout stage, and will vary based on weight and shipping location.
FREE SHIPPING: For orders over $75, shipping is on us! In the final stage of checkout, your shipping fees will be waived.
Domestic shipments by USPS, with tracking, are a flat rate of $7.99.
Rush shipping: Rush shipping is also available with UPS rush shipments (overnight shipping). Orders must be placed before 4 pm Standard Pacific Time in order to arrive the next day. Orders placed after 4 pm will arrive the next day. For rush shipping, proceed to checkout with your item, and choose “Rush Shipping” to view overnight shipping cost.
Rates vary on shipping method, location and weight. Please proceed to checkout with your order, and choose the shipping method to view your shipping cost. Read full Shipping policy
How long does it take for my orders to ship?
We try our best to ship all orders received by 4 PM Standard Pacific Time that same day.
Rush shipping is also available with UPS rush shipments (overnight shipping). Orders must be placed before 4 pm Standard Pacific Time in order to arrive the next day. Orders placed after 4 pm will arrive the next day. For rush shipping, proceed to checkout with your item, and choose “Rush Shipping” to view overnight shipping cost.
USPS First Class International (10-25 business days)
USPS Priority Mail International (6-10 business days)
USPS Global Express Guaranteed (1-3 business days)
How do I track my order?Once your item has shipped, you will receive an e-mail with tracking information for your order.
What items are final sale?Final sale items include: Sale items, Accessories, 1 of a Kind items, Beauty products and intimates. Please review your order carefully as we cannot return or exchange these items!
Which methods of payment do you accept?a-thread accepts Paypal, Visa, MasterCard, American Express and Discover credit cards for all purchases.
How does a-thread pick the benefiting charities?a-thread selects charity beneficiaries based on a number of factors including the organization being a registered 501(c)3, the cause allocating a large portion of their funds to work in the field and the group working on the ground with those in need. The a- thread team wants to invest in organizations that are making a long-lasting impact in their respective communities and who can stretch a dollar a long way.
How will the charities benefit?a-thread will donate 5% of each sale (excluding sales tax) to their charity beneficiaries. In addition to a monetary donation, the a-thread team hopes to bring awareness about the causes to their audience in the hope that with each a-thread visitor, another person will learn about a charity and give back in their own way. We are working to “shop it forward.”
I’d like a-thread to consider a charity.There are so many wonderful causes that are in need of funds and awareness. Feel free to E-mail us at firstname.lastname@example.org with the organization’s information and we will add them to our consideration list.