Return policy


If for any reason, you are not satisfied with your purchase, you can return the item for a full refund or exchange within 30 days of the ship date. All returned items must be in its original condition:  unworn, un-altered, with original tags and packaging attached.  We are not responsible for shipping on return items and we suggest you ship via a carrier with tracking – as we will not be liable should your package get lost enroute.

 

*Please note final sale items are not eligible for returns, refunds or exchanges.

Final sale items include: 

·    sale items

·    earrings

·    1 of a kind items

·    beauty products

·    intimates


RETURN PROCEDURE

 


You must contact customer support help@a-thread.com in order to get approval for the return.  If you do not obtain authorization prior to sending the package we will be unable to process your return. 

Please address all return packages to: 

A-THREAD RETURNS
318 W 6th Street, Suite 32
LOS ANGELES, CA 90014

We recommend that you ship your package back via a carrier that offers tracking and insurance as we are not responsible for the package should it get lost on its way back. 

 

*We gladly honor one-time price adjustments on merchandise within 7 days of purchase. 


TERMS AND CONDITIONS

Refunds can only be issued to your original payment method.    

Shipping is non refundable, unless there has been a shipping error or product arrives damaged.


EXCHANGES

We will only exchange items for a different size or color.  Since we may run out of stock, we recommend that you place a new order online, and contact us at help@a-thread.com, with your Order Number and the new Order number.  When we receive your item, we will process a full refund.