If for any reason, you are not satisfied with your purchase, you can return the item for a full refund or exchange within 30 days of the ship date. All returned items must be in its original condition: unworn, un-altered, with original tags and packaging attached. We are not responsible for shipping on return items (unless its for an exchange / store credit) and we suggest you ship via a carrier with tracking – as we will not be liable should your package get lost enroute.
*Please note final sale items are not eligible for returns, refunds or exchanges.
Final sale items include:
· sale items
· 1 of a kind items
· beauty products
You have 3 options: email us at firstname.lastname@example.org
1) Full refund back to your original payment method. Just ship the item back to us at:
A-Thread Returns 123 South Figueroa Street, #135 LOS ANGELES, CA 90012
2) Exchange for another size or color. Receive a Free Exchange return-shipping label.
3) Store Credit / A-thread Gift Card + $5 bonus Credit: Receive a Free Exchange return-shipping label
You must contact customer support email@example.com in order to get approval for the option you select along with a RMA #. If you do not obtain authorization prior to sending the package we will be unable to process your return.
Please address all return packages to:
123 South Figueroa Street, #135
LOS ANGELES, CA 90012
We recommend that you ship your package back via a carrier that offers tracking and insurance as we are not responsible for the package should it get lost on its way back.
*We gladly honor one-time price adjustments on merchandise within 7 days of purchase.
TERMS AND CONDITIONS
Refunds can only be issued to your original payment method.
Shipping is non refundable, unless there has been a shipping error or product arrives damaged.
We will only exchange items for a different size or color. Since we may run out of stock, we recommend that you place a new order online, and contact us at firstname.lastname@example.org, with your Order Number and the new Order number. When we receive your item, we will process a full refund.